Refund Policy

1. Overview

At Move Online, we strive to deliver the highest quality digital services. Due to the nature of digital marketing, media production, and web development, our refund policy is strictly defined.

2. Eligibility for Refund

Refunds are only granted under the following circumstances:

• If the agreed-upon project has not been started within 14 days of the scheduled start date.
• If the deliverables completely fail to meet the initial scope of work as documented in the formal agreement.

3. Non-refundable Services

The following services are generally non-refundable once work has commenced:

• SEO setup and optimization (due to the time-intensive nature of the work).
• Ad spend or budget allocated to third-party platforms (e.g., Google, Facebook).
• Custom media production after initial concepts have been approved.
• Domain registrations and hosting setup fees.

4. Process for Requesting a Refund

To request a refund, please contact us at [email protected] within 7 days of the issue occurring. Please provide your project details and a clear explanation of why you are requesting a refund.

5. Processing Time

Approved refunds will be processed within 10-15 business days and will be returned via the original payment method.